Vase Returns

At Nook Flowers we believe that change starts with us. We envisioned a different kind of floristry practice - one that takes sustainability into it's own hands and creates a better business system. So we're very excited to offer a new vase returns program for our customers.

 

How does it work?

Send your (undamaged) vase back to us, and we will send you a unique discount code to use as a credit off your next order. We reuse your unwanted vase for another customer, creating a circular system.

 

Where do I send the vase?

You can deliver or drop off your vase to the following address:

Nook Flowers 

Lobby Block Remis 2

Pantai Panorama Condominium

Jalan 1/112h off Jalan Kerinchi 

59200 Kuala Lumpur 

Be sure to include the following details so we can send you your code:

- Your full name.

- Your contact number.

- Your email address.

 

Can I return any vase?

Our vase returns program is only available to Nook Flowers customers, for the return of vases received from us. We have set vase sizes for our range, so in order for us to easily assign the vase to another arrangement, we can only accept our vases. If you're not sure take a photo a send us a WhatsApp. 

 

When will I get my discount code?

We will send you your code upon receiving and checking your vase. The discount will vary depending on the size.

 

Please ensure that your vase is not cracked, chipped or damaged, as the next person that receives it may want to keep it!

Please also ensure that it is well packed for transportation, with lots of stuffing and padding. We encourage you to reuse anything you can to pack your vase, like old newspapers or magazines etc - extra points for recyclable packaging material!

If you have any queries about our vase returns policy, please WhatsApp us at +60143681044 and we'll be happy to answer any questions.